FAQ's

Delivery

Is there a minimum order?

No, however, orders under $125 will have a $20 flat rate shipping cost

How much does delivery cost?

$20 flat rate or free shipping over $125! Delivering to SA, VIC, NSW, ACT & SE QLD

Can you deliver to my post office box?

Orders must be delivered to a residential address

What days do you deliver?

We dispatch orders from Adelaide once a week on a Tuesday. Please see delivery days below:

Orders must be placed by midnight Sunday.

Adelaide Metro: Wednesday/Thursday

Melbourne Metro Area: Thursday

Gippsland Area: Thursday

Mornington Peninsula Area: Friday

Yarra Valley Area: Friday

Mansfield Area: the following Tuesday (7 days from dispatch)

Ballarat/Bendigo Area: the following Wednesday (8 days from shipping)

Geelong Area: the following Wednesday (8 days from shipping)

Sydney Metro, Southern Highlands, Wollongong, Goulburn: Friday

Newcastle, Central Coast: the following Tuesday (7 days from shipping)

Blue Mountains: the following Wednesday (8 days from
shipping)

Canberra: Friday

Brisbane, Gold Coast: the following Tuesday (7 days from shipping)

Sunshine Coast: the following Wednesday (8 days from shipping)

Deliveries are between 7am – 7pm

When do you deliver my order?

You can expect your Australian Meats delivery between 7AM - 6PM on weekdays.

What happens if there is a public holiday?

Delivery days will change slightly and will be delivered on the next business day.

How do you deliver?

Australian Meats use a network of refrigerated courier services, ensuring that your order is delivered straight to your doorstep - remaining cool, fresh and flavoursome from our door to yours!

Can I track the delivery status and how?

You will receive SMS and/or an email the night before and sometimes the morning of your delivery, containing an approximate delivery time and tracking link that you can follow (no tracking in SA currently). If there are technical issues and you don’t receive this information, please contact us on 0472 752 756.

Delivery times are an indication only and this may change.

Will I be informed when my delivery will arrive?

You will receive an SMS and/or email notification once your Australian Meats order has been dispatched. You will then receive an SMS with tracking and an approximate delivery time the night before or sometimes the morning of delivery. 

Please note sometimes delays occur due to public holidays or road delays. Delivery times are an indication only and this may change.

Can I place a same day delivery order?

No, Australian meats dispatches orders once a week.

Will my products be delivered fresh and safely?

Yes! Australian Meats use a network of refrigerated courier services, ensuring that your order is delivered to the highest quality. From refrigerated packing facilities to chilled transport couriers, your order is stored in a cool climate right until delivered to your doorstep. All orders remain in complete cold chain from our door to yours.

Our eco-friendly, recyclable boxes are specifically engineered to trap cold air inside, allowing our boxes to be left at the doorstep for up to 5 hours. Each order is also packed with a minimum of two ice packs, to further ensure the highest quality is delivered.

Where will my delivery be left?

Our couriers will leave your delivery on your doorstep or in a safe place has instructed in your delivery notes.

Do I need to be home to accept my delivery?

No, we use eco-friendly, recyclable boxes that are specifically engineered to trap cold air inside, and can be left for up to 5 hours. Be sure to leave delivery instructions for our couriers so they can leave your order in a safe place.

What happens if I miss my delivery?

That’s fine! Our couriers will leave your order in a safe place for you. 

What happens if an item is missing or damaged in my delivery?

Please inspect your order upon delivery and contact Australian Meats immediately if an item is missing, damaged or if you received the wrong item, a member of the Australian Meats customer service team will assist you as soon as they can. Please email us or phone with your order number and a photo of the damaged product.

If a product is found to be defective or damaged during shipping we will review and will offer a refund for the damaged product.

FAQ's

Ordering

How to place an order?

Simply head to the Australian Meats online store and add the products you’d like to your cart! 

How can I confirm that my order has been placed?

You will receive an order confirmation via email once you have placed an order via the Australian Meats online store.

Can I cancel my order?

To cancel your order please contact the Australian Meats team on 0472 752 756 with your order number, who will do their best to help you. Orders can't be cancelled after midnight Sunday.

What happens if my ordering item is out of stock?

Australian Meats endeavours to ensure products are restocked as timely as possible, however out of stock items will be unavailable for purchase via our online store. If you have a question about a particular product, please contact the friendly customer service team on 0472 752 756

Where can I check the order details and status?

All order details are sent to your nominated email address, please check your junk folder if you can’t locate the email.

If you created an account with Australian Meats you can login and review your past orders under My Account.

Where can I find my last order?

All order details are sent to your nominated email address, please check your junk folder if you can’t locate the email. 

If you created an account with Australian Meats you can login and review your past orders under My Account.

Checkout & Payment

How do I pay for my order?

Payments for each Australian Meats order is completed on the checkout page. 

What payment methods do you accept?

Australian Meats accepts credit cards and PayPal. 

Is there a minimum order amount I can order?

No, however, orders under $125 will have a $20 flat rate shipping fee.

How do I use a discount code?

Simply add your discount code to the nominated field on the Check Out page of your Australian Meats order. Minimum order purchase may apply.

FAQ's

General

Are your products gluten free?

All Australian Meats products are gluten free.

Why are all your meats premium?

All the meat is wild harvested. It is Australian Meat’s belief that everyone has a responsibility to maintain and consume animals that are part of our landscape, this is sustainable farming at its very best. Meaning it is hormone free and no unnecessary antibiolitcs are used in the produce and it tastes better too!

Where is your meat sourced from?

All Australian meats products are sourced within Australia, strictly under our food safety, testing and sustainability practices. Find out more about our products here.

Do you wholesale?

Yes, you can order directly from the Australian Meats website to your business address. You will be notified via SMS or email with your delivery. You can apply for a wholesale account here